FAQs

WHEN DO YOU LAUNCH NEW ARRIVALS?

We're continuously looking for products that you'll love! For more information, please follow us on Instagram @baskandluna or on Facebook @baskandluna.

CAN I COLLABORATE WITH YOU?

For all collaboration and media inquiries, please email ambassadors@baskandluna.com.

 

RETURNS

CAN I CANCEL MY ORDER?

At this time, we do not accept order cancellations. Please review your order prior to submitting to ensure you are ordering what you truly want.

WHAT IF I WANT TO RETURN OR EXCHANGE SOMETHING I ORDERED?

We want you to love your Bask & Luna purchase and are happy to accept returns for store credit only.

Please review our return policy for additional details!

 

SHIPPING

DO YOU OFFER FREE SHIPPING?

There is a standard shipping rate for all orders under $75.

Any order $75+ qualifies for free shipping with the U.S.!

 

WHERE DO YOU SHIP FROM?

We ship out of Miami, FL and all orders ship via USPS Priority Mail.

 

WHAT COUNTRIES DO YOU SHIP TO?

We currently only ship to the United States.

 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Please allow up to 1-3 business days for your order to ship. You will receive an email once your order has shipped with the tracking information.

Sometimes your order ships faster than that!

If you have any questions, please e-mail info@baskandluna.com and please make sure to include your order number.

 

WILL I RECEIVE A TRACKING NUMBER?

Yes! Once your order ships, you will receive a tracking number.

Please allow between 1-3 business days once you receive the shipping confirmation e-mail before checking on www.usps.com.

 

MY ORDERS SAYS DELIVERED, BUT I HAVEN'T RECEIVED IT YET.

ln the event that your tracking number shows that your package has been delivered, but you still have not received it, please contact USPS to inquire as to the whereabouts of your package. Once a package’s status is labeled as delivered, there is nothing we can do as the sender in terms of locating it, but we will definitely help you in trying to find out where it is! Sometimes USPS says "delivered" but it has yet to be delivered. So give it another business day before calling.

We are not responsible for lost packages after they’ve been marked delivered.

 

HOW CAN I TRACK MY PACKAGE?

To track your order, please refer to your shipping confirmation e-mail and find the tracking number.

Then simply go to www.USPS.com & track your package!

If you have any additional questions, please don't hesitate to email us at info@baskandluna.com.

limoniapps-discountninja-topmargin-mobile